.:DirectBrandTools:.


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General Terms and Conditions

In these conditions “we” and “us” refer to DirectBrandTools.
The terms and conditions below govern the supply of goods sold by DirectBrandTools.com, also trading as Ideabright Ltd ( Company No. 2326656 , VAT Number 503 3220 10) at 774 Fulham Road London SW6 5SJ, to the customer named on the order form provided on the DirectBrandTools website. Together with the completed form, these terms and conditions constitute the entire and only agreement between us in relation thereto.
We reserve the right not to accept any order. Once your order is accepted by us, a contract will come into force, on the terms and the conditions set out here.

Payment & Delivery

The price payable for the goods you order is as set out on our website at the time you place your order, plus any charges for carriage and insurance as set out in the order form.
Any errors found in our prices and description in the time of ordering, the customer will be informed and we are entitled to offer you the option of cancelling your order or re-confirming your order with revised price or product.
We will require payment of the price for the goods in full before we dispatch them. All the goods that we supply will remain our property until you have paid them in full, including all delivery charges.
For United Kingdom buyers, all orders placed before 1pm will be delivered the NEXT WORKING DAY, where a valid signature will be required on delivery. This delivery time can only be fulfilled subject to stock availability. If delivery is likely to take longer time than a member of Direct Brand Tools will contact you for estimated schedule.
We accept all cards including SOLO but WE DO NOT ACCEPT American Express
Every delivery within the United Kingdom (Mainland only) will have our Standard charges of Ł 4.99 for postage and packaging (including insurance) for all item (s) less than 30 kg. Any item (s) above 30 kg. will have a special rate shown in the relevant order form. The cities/counties marked by the (Shipping Company (s)/Courier Company (s)) as NOT part of UK main land will be subjected to additional separate charge as applicable by the shipping company. Cities that are marked for special charges include: Inverness / Scottish Offshore Islands / Isle Of Man / Dublin / Belfast / Channel Isles / Aberdeen / Petershead / Shetland and Orkney / Western Isles. The list discussed above is not complete and we recommend you to call us to find out about the exact shipping charges applicable based on your address.
If you are Non-United Kingdom resident, please contact us for postage/packaging charges and delivery schedule.
We will try to deliver your goods as soon as feasible. You should inform us as soon as possible if you do not receive your goods within seven working days of placing your order or an estimated delivery date that we give you. Please note that any dates quoted by us for delivery are estimates only. If we are unable to deliver your goods within 30 days of your order, you may cancel your order and get a full refund for those goods.
In the case of special circumstances, where there is a dispute between courier company and customer. i.e. a signature is obtained by courier, but customer claiming of no delivery, an investigation will take place. (At the time of delivery, please cross check items in the parcel with the enclosed delivery note. You will not be able to claim for any missing items if you fail to put appropriate remarks in the shipment company’s “Customer Signature Voucher” at the time of accepting the goods.)
All disputes will be resolved by us at the end of investigation, which may take up to 30 days.

Cancellation

You may cancel your order by giving us notice of cancellation within 7 days of the date of delivery to you or collection from a trade counter provided that the goods are complete with all relevant packaging in an unused and re-saleable condition. Such notice may be given by phone, mail, fax or email. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. We regret we cannot refund the packaging and delivery charge. You will be responsible for the cost of returning the item to us.
Returned item (s) must be sent to :
IdeaBright Ltd.
212 New Kings Road
Fulham
London SW6 4NZ
If goods are not returned by you, we reserve the right to deduct the cost of recovering the goods from any refund due to you.
If you return a Product to us, in a used condition (except where you allege the Product is faulty) and/or without all the original packaging and any relevant instruction manual or documents, we shall not be able to sell the returned Product as new and therefore you agree that in such circumstances where we agree to make a refund of the price paid to you, we shall have a right to deduct from any such refund the net loss of profit we shall suffer as a direct consequence. However the amount we shall deduct shall never exceed 15% of the amount paid by you for that Product.
Refunds will only be made on the credit or debit card that was originally used to complete the transaction within 30 days.
Faulty or incorrect item (s) dispatched to you must be returned back to us in an original condition where the cost of return will be made by us, but we ask that you allow us to nominate the carrier.

Liability

We will not be liable for any delay in delivering the goods which is due to events or circumstances beyond our reasonable control or for any business losses.
If we fail to enforce any of these conditions, that does not mean that we have waived any of our rights and we retain the right to enforce any of these conditions at any time.
Nothing in these conditions affects your statutory rights as a consumer. You may obtain information about your statutory rights from your local Trading Standards Department or Citizens Advice Bureau.
English law shall apply to these conditions.
Where the law requires a minimum age limit for the purchase of specific item (s), you confirm that you are over the required age limit and that delivery will be accepted by a person over the required age limit.
We shall have no liability towards you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes)
Dimensions and other physical characteristics of the item (s) are subject to normal commercial tolerances. Unless otherwise stated, electrical ratings represent safe working limits.

Guarantee

All products are covered by manufacturer's guarantees, unless otherwise stated. Should you require any information regarding guarantees / warranties please call Phone +44 2077367402.

VAT

VAT stands for Value Added Tax, which is charged on most goods and services within the European Union. The current VAT rate stands at 17.5%. IdeaBright Ltd is required by law to collect VAT on orders dispatched to address within the European Union subject to the terms below. Orders sent to addresses anywhere else in the world will not be subject to VAT if the VAT registration number and details are sent to us; moreover they may be subject to local taxes and customs charges. For customers with a delivery address within the EU, VAT charges for your order will be itemised on your invoice.

Privacy

Direct Brand Tools is committed to providing the safest and most secure shopping experience available online.
We use industry leading secure server technology that implements Secure Socket Layering (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions everyday.
In summary, your payment details and personal details are safe when you order with DirectBrandTools.com!
The information that you provide to us will only be used for credit and security checks and for managing your account.

Copyright

The copyright of all designs, text and graphics within our web site is owned by DirectBrandTools and may not be reproduced in any way or form without permission of DirectBrandTools. Any other reproduction, modification, alteration of any part of this website is strictly prohibited and may result in prosecution.